![]() ![]() In summers report she said it was her fault for she did not see me for this is why she hit me. Because she said UBER insurance will take care of the damages. ![]() It clearly states that the Uber driver is supposed to also have personal coverage for her personal car.Īt the scene, I asked for her insurance and she said NO. This is Progressives Agent, Maria Dominguez # 44 and claim # 19-3044523 date of accident Jat 4:20 pm. Do the humane thing and call me with updates on this issue. Uber, you have a million dollar insurance plan, you can get my car fixed. In 2 days it will be a month still waiting on word to where they would like for me to take my car to get fixed. Oh, I did send a complaint for no insurance to the Municipal Courts in Austin already! Now I am waiting for UBER to do the right thing and allow me to get my car fixed due to the Uber divers fault for hitting me. It comes to it, she was driving with no insurance. I found out later on the UBER manual that the driver is SUPPOSE to have their own insurance. ![]() She told me NO that Uber insurance is all i need and they will take care of it. The Uber driver refused to give me her insurance card at the scene. I filled out the appropriate police reports and submitted my pictures and paper work t progressive. I have been asking for updates and no response on that. Uber Insurance progressive contacted me and nothing more after that. Going on a month when I was hit by an Uber driver on July 2, 2019. We’d love to see other options (like online live chat support) that would be more instantaneous than the current convoluted email process, but there’s no evidence of Uber offering that at the moment.Īre you an Uber driver looking for assistance? Check out how you can use the Uber driver app to get help with your problems. Email Uber Only When NecessaryĪs you can now see, it’s not so easy to just “email Uber.” The company has an online support system that requires more steps than that. For quick solutions, check Uber’s comprehensive Help section online. While this might seem tedious, it’s structured this way to filter out unnecessary messages. Instead, you need to use Uber’s contact forms, and they’ll reach out if necessary. Actual people don’t check these email replies.īeware of other supposed Uber support emails found online they won’t connect you directly to Uber. While you might be tempted to try other ways, they often lead nowhere.įor instance, replying to the trip receipt Uber emails you just gets an automated response, directing you to. To email Uber, there’s only one reliable method we’ve mentioned. As frustrating as your trip issue may be to you, odds are it can wait. This isn’t a stellar response time, but it’s understandable when dealing with non-urgent issues for such a large company. You should expect someone to get back to you in around 24 hours. You can then communicate about future issues via email (or through the Uber app, if you prefer). Once you click “Submit,” someone from the Uber support team will get back to you via email or in-app support. In the box where it says “Share details (Required)” you can describe additional details about the issue you had with your trip We’ll choose “I had a different issue with my charge.” You’ll then see a screen like the one below: To get help with the ride fare being too high, we’ll click on “Review my fare or fees.” From there, you’ll need to choose a reason you want Uber to review the fare: You’ll see in the image below that you have several common issues displayed next to the summary of your most recent trip: In this case, we’re going to pretend we had an issue with being overcharged for a ride. It’s easiest to demonstrate this with an example. Once you’ve found the support issue you need, you can use it to contact Uber. If you have a more general question, then it’s best to find it in the list of support topics. If your issue is with a specific trip, you should click on one of the prompts next to it to initiate the help process. You’ll also be able to see a general list of popular topics when you scroll down. You can either search for your specific help topic in the box that says “Search Rider Help,” or you can scroll down to view your most recent trip. To email Uber about a specific issue, click where it says “Help” in the upper righthand corner.įrom there, you’ll be taken to. You should now see a screen that looks something like this: 2. Then, enter the email address or phone number associated with your account. ![]()
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